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Monday, November 30, 2015

New study room booking system goes live

The library launched its new study room booking system on 30 November.  Try it now!  You can also find the link on the library homepage (Book a Group Study Room under the heading of Popular Resources).

New features:
  1. More user friendly and easier to use from your mobile phone.
  2. Consistent with library opening hours.
  3. Easy to cancel the booking through your confirmation email.

Follow these instructions to book a study room.
  1. Click one of the links below to select the location of your booking.
  2. Select the date of your booking using the calendar in the left column.
  3. Select green slots in the time table: Green=Available; Yellow=Selected; Red=Occupied.
  4. Click "Continue" at the bottom, and then click "Submit Time Slots".
  5. Sign in with your full @myunitec.ac.nz email address and your usual Unitec password.
  6. Fill in the form.
  7. Click "Submit my Booking"
For more instructions, check our New Room Booking System Instructions for Students.

For any queries, please contact us:
Email: library@unitec.ac.nz
Phone: (09) 815 4185 or (09) 815 4321 ext. 8625

Thursday, November 26, 2015

Library closures over next two weeks

Over the next few weeks libraries will be CLOSED at the following dates and times:
  • Monday 30 November – Waitakere and Building 1 libraries closed in the morning and opening at 12.30pm.
  • Wednesday 2 December – Waitakere and Building 1 libraries closed from 12.30 to 2.30pm.
  • Thursday 3 December – All libraries closed all day
  • Thursday 10 December – All libraries closed all day
Also Northern Campus Library CLOSES for the summer break from 28th November but the Northern Campus Learning Commons will remain open.

All other Unitec Libraries will be changing to shorter summer hours from Saturday 28 November.

See details on the Library hours web page

Thursday, November 19, 2015

Library website survey results for 2015

A recent survey of the library website and LibrarySearch shows increased task completion (88% compared to 78% in 2014) and satisfaction rates (an average of 7.4 (out of 10) compared to 6.9 in 2014).  

Comments included that the site was easy to use and had the information and services needed including peer reviewed articles, referencing guides, study room bookings and live help. 

Wednesday, November 18, 2015

New study room booking system launching soon

In December, the new booking system is being rolled out across all Unitec libraries.  Students and staff will be able to book a study room while sitting in the bus on the way to Unitec as the new system is mobile friendly.

Emails of booking confirmations are sent to the Office 365 mail portal.  This email includes an attachment which allows you to put the booking into your own Outlook calender, as well as a link to allow you to cancel your booking if necessary. 

Find the latest update of the new study room booking system.

Wednesday, November 04, 2015

Benchmarked survey places Unitec Library in top 25%

A comprehensive, benchmarked Library-specific ‘Insync’ client survey was completed by over 1200 Unitec Library customers in September 2014. We also ran this survey in 2012 and 2010. It provides rich data and allows us to compare Unitec Library’s performance in supporting students and staff against 40 other, mainly New Zealand and Australian tertiary libraries, including University of Auckland, Monash University, University of Melborne, QUT and University of Sydney.

This time Unitec Library recorded an overall score of 81.4%. This places the Library in the first quartile (or top 25%) of libraries that have surveyed with Insync over the last 2 years and represents an overall performance score increase of 0.8% since the last survey in 2012.
The survey rates respondents’ perceptions about the importance and the performance of more than 30 factors in the categories of Library staff, Communication, Service delivery, Facilities and equipment, and Information resources. The Library performed highest on the category of Library staff, with a score of 89.9%. Library Staff and Facilities and Equipment both recorded marked improvement since the previous survey. In all five categories the library achieved higher positive results in the ‘aggregated comparison tables’ than 12 other participating libraries, including: Griffith, Monash, QUT, RMIT and the University of Auckland. For example, our ‘positive’ score for Library Staff of almost 90% compares to the aggregated average of 88%.

The data collected through the survey gives us insight into the ‘gap’ between importance and performance.

Only two statements had gaps which indicated opportunities for improvement. These were: “A computer is available when I need one” and “I can find a quiet place in the library to study when I need to”. Significantly, each of these gaps have decreased since 2012, meaning the work we’ve done to address and alleviate issues has been acknowledged by students and staff. To help address computer availability since the survey we have increased the number of laptops available for loan at the Hub Library and Learning Commons. To help address the need for quiet study space we have included more study areas in our Waitākere and Building 1 library spaces. We are also making study space one of the key requirements of the new Social and Study Hub Building planned to open in mid-2017.

Library staff are using the data to prioritise and plan action to continually improve our systems and services.

You can view the full Report here: Unitec Insync 2014 Library Key Findings Report

This survey is run every 2 years so we will run it again in mid 2016.

For further information, please contact Gail Dallimore.